Aaron Hurst: August 2008 Archives

Labor Day

A couple of years ago we decided to make Labor Day the official holiday of the Taproot Foundation.  This Labor Day we hope that you take a moment to think about your labors and how you can put your craft to work for the good of society.  Happy Labor Day!!!!
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After the honeymoon

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As part of the Pro Bono Action Tank's campaign to support and grow pro bono service at professional services firms, we conduct regular conference calls with leading firms.  The calls include some of the largest advertising, consulting, accounting, IT, legal and architecture firms in the world.

The most recent call was on program evaluation. An architecture firm, Perkins and Will, shared the practice of POEs or post occupancy evaluations.  Ten to 12 months after a building is complete, architects go back and ask those living, playing and working in the space for feedback.

This is so much more meaningful than just getting feedback when you hand over the keys.  After 10 - 12 months, you know if there is enough storage space.  You have weathered all the seasons.  You are able to give feedback beyond the initial romance of first seeing the new space.

After the call I wondered if other professions should adopt POEs.  How often does a strategic plan laid out in PowerPoint dazzle, but 12 months later it is still sitting on a shelf?  How often is a database built, but it's never adopted?

Some firms do return to clients to see the legacy of their intervention, but it is too rare.  It may be that we want the praise associated with the final presentation, but we are too scared to see the true outcome of our work.


What do you do on the subway?

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I just moved to Park Slope in Brooklyn from San Francisco. My 12-minute BART ride is now a 40-minute subway ride. Not only is that nearly an hour and a half per day confined to public transportation, but unlike BART, the NYC subway has no cell service.  At least on BART I would read the NY Times online or check sports scores. Nada.

I've tried reading a book and it is OK, but all the motion makes me a little ill.  Newspapers take up too much space on a crowded train and also tend to make me nauseated.

That is seven and a half hours per week - the better part of a full work day.  How can I make it productive?

Looking around a given subway car there are likely between 50 and 75 people.  Are they also wasting the equivalent of a day a week? That would be about the same as two months per year, per person.  That is 100 months per year, per car of folks or the same as eight years worth of productivity down the drain for one subway car alone. On a ten car train you have two entire careers worth of time represented.

As a Pro Bono Junkie, I immediately wonder how this time could be harnessed for the public good.  I often see graffiti scratched into the seats using a key.  I guess that is a way to create pro bono public art.  There are occasional preachers on subway cars that provide services for the religious types on the car. For the faithful, this might count as some kind of productive social benefit activity. Neither does it for me.

How can I use my time on the subway productively?

P.S. Does anyone live in Brooklyn and have a helicopter? If you can give me a lift to work with you, we could avoid this whole issue.

Help - We Need Values

brainstorm2.jpgWe are in the midst of evaluating the articulation of our organizational values.  While our values hopefully never change, as we mature we hope that we are increasingly self-aware and able to better articulate who we are at the core.

It is really hard, despite the fact that we do this work for dozens of nonprofits every year.

As part of this process we had a veteran volunteer interview our team and solicit their input on our values. We wanted to see how the team was experiencing our values and culture.

The volunteer reported back some concepts that were very aligned with our earlier articulation as well as some that resurrected some of the debates we had the first time around.

There is one issue in particular that remains a riddle to me.  What is a value of the Taproot Foundation vs. a value of the nonprofit sector?

For example, several members of team suggested values like 'compassion'. Coming from corporate environments the Taproot Foundation feels like a very compassionate organization. It probably stands out.  If, however, you join our team after working at a homeless shelter it would likely not even make the top 25 list.

For a nonprofit, is listing 'compassion' as a value the same as a company listing 'creating shareholder value' or 'profitability' as a value?

Are there a set of values that should be made off limits to nonprofits for failing to be descriptive - for being redundant with their tax status? Or, is it the very obviousness of these values that makes them core and important?

Here is where my head is today.  The nonprofit sector itself has a set of values that nearly all nonprofits share at some level - like 'compassion'.  The core values of a specific organization emphasize a different subset of those common nonprofit values.  The organizations need to demonstrate their 'compassion' beyond their mission and programs. It needs to be core to how it treats staff, volunteers and all their stakeholders. Using this test, far fewer nonprofits are 'compassionate' at their core.
The Taproot Foundation is compassionate, but not enough to pass that test.

So what are the other common nonprofit values? Help me brainstorm other common social benefit values to find the one that can pass the test.

Share the values of your nonprofit or pro bono client. Perhaps we can recycle one.



Impulsive Leadership

bulb.Bulb.jpgWhen we interview candidates for jobs at the Taproot Foundation, we always start by asking the candidate why they want to work on our team. It screens out a lot of candidates, but it also teaches us a lot about how we are perceived and what we communicate on our website (their primary source of information).

Yesterday we interviewed a candidate for our NYC office. He passionately listed a number of reasons why he wants to be a Root. The one that stood out to me was that he read on the PBJ blog that we celebrate Matt O'Grady Day, a day honoring the legalization of gay wedlock in California.

Matt O'Grady is a Root who was one of the first to marry this year after the California Supreme Court ruled against restrictions to equal access to love and companionship.

To add a holiday to our annual calendar would normally be something that would require management team approval and perhaps even board alignment. In this case I conceived the idea and sent out a proclamation to the whole team 10 minutes later without seeking input from anyone.

The response was almost universally positive. We did get one Root who was concerned about meetings that were already scheduled that day and a board member wondered if it was wise to name a holiday after a Root as they will one day leave the organization and it might not be on good terms.

I was raised by parents practicing Tibetan Buddhism. Their teacher wrote a number of books including one titled - 'First Thought, Best Thought'.  Not surprisingly, this is not a title taught in business school, but I wonder when this philosophy is the better course at times. When does analysis and strategy get in the way of a simple good idea?  Does the analysis validate and strengthen an idea or suck the life out of it?

Do we as a society need to start giving more permission to people to act impulsively? There are a lot of bad ideas out there (I am the owner of a healthy number), but at what cost do we subject all ideas to analysis?

Should we reframe American diversity?

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Last week marked the start of the Olympics and my move to Brooklyn after 12 years in San Francisco.  The Olympics opening ceremony included 15,000 performers and was one of the most technically complex performances of all time (with the exception of one of my triangle recitals).  I watched it shortly after taking the 2 train from mid-town to my new flat in Brooklyn.  While I was blown away by the orchestration of opening ceremony, I was also equally struck by the fact that there was more diversity in a single car of the subway than among the 15,000 performers in Beijing.

 

Over the weekend I watched a few hours of Olympic events every day and was similarly struck by the heterogeneous American teams and the homogeneous teams from almost every other country.  We talk a lot about ethnic diversity in this country, but I increasingly worry that we treat it largely as an issue of social justice and not as a global competitive advantage.  As a social justice issue the frame is largely about how to overcome challenges in society (very real challenges), but I wonder if it wouldn't be in our broader best interest to change the frame to focus on how to leverage and expand our diversity to continue to dominate the global economy and reestablish our credibility as a global political leader.

 

How can we change this frame while still honoring and continuing to address the challenges of racism in our country?


100 Million Hours of Thought

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Seth Godin's blog just directed me to a great posting by Clay Shirky, "Gin, Television, and Social Surplus".  I had the pleasure of seeing Clay speak at the Ideas Festival in Aspen this summer and many agreed that he was the most dynamic and interesting speaker that week.

In the post, Clay shares his calculation that Wikipedia represents 100 million hours of human thought and hypothesizes that much of this time would have otherwise been spent watching TV (Americans watch 200 billion hours of TV per year). He describes this as a social surplus.  At the close of the piece, he asks how else we might deploy our social or cognitive surplus doing something more productive than watching TV.

Clay focuses on technology.  That is his gig and he is hopeful that much of this surplus will find productive outlets online.

As a social entrepreneur, I see this 200 billion hour surplus and it gives me a great deal of optimism about our ability to harness human capital to improve the human condition through service.  We need to make it easy for American professionals to spend an hour or two a day using their talents to invest in society.

The average American watches four hours of TV a day.  If we could cut that down to three hours per day and have that other hour dedicated to service, imagine the changes we would see in society.